Help & Info

Shipping

COVID-19 MAY CAUSE SHIPPING DELAYS WITH OUR CARRIERS. WE ARE NOT HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS.

​Orders will be shipped 7-10 days after purchase date unless it was a pre-order item, which then it will ship on the pre-order date listed on the product description. Please note, orders are not shipped over the weekend or U.S. holidays. Once processed you will receive a shipping confirmation email with your tracking information. It may take up to 24 hours for the tracking information to be updated.

Once an order has shipped we can no longer make changes.​ If your order is lost or stolen after delivery we are not responsible. We suggest you contact the shipping carrier as it is no longer in our control.

​ If you need to change or cancel an order before it has shipped please email ​shop@howdoyouwearthat.com with your order number.



Exchange/Return Policy:

Item can be returned within 15 days, unworn & unwashed for a full refund. After 15 days, item can be exchanged for store credit​ ONLY if item is unworn and unwashed​. If you would like to exchange an item from your order, simply return the original item for a refund or store credit and place a new order. If you are concerned about an item going out of stock in the meantime, we recommend placing the new order while your return is being processed.

If you have any problems with your order, such as damaged or missing items, or any other problems, please reach out to us within 48 hours of receiving your order. If you receive an incorrect item or an item that is damaged, please contact customer service immediately with a photo of the damaged/wrong item.

FAQ

How long does it take to receive my order_?

Please see shipping information here.


What size does Caitlyn wear?

Medium in biker shorts, SM or MED in sweatpants, L or XL top for an oversized fit.



What kind of material, I have sensitive skin?!

Biker shorts: 95% Cotton, 5% Spandex

Sweat sets: 50% Cotton, 50% Poly

T-shirts: 100% supima cotton


How do you wash that?

All items are pre-shrunk/pre-washed. We recommend washing in cold and hang dry or tumble dry low. In addition, we recommend washing the garments by itself the first couple washes.

Sizing

The Fit:


Sweatpants :

+ Model is wearing a size Small and normally wears a 26/27 in denim.


Measurements for sweatpants:

*please note they are drawstring waist so can be stretched to be worn looser or tied tighter. They also have a raw hem so you can cut the bottoms if you wish.


XS: 24 inch static waist, 27 inch inseam

SM: 26 inch static waist, 27.5 inch inseam

MED: 28 inch static waist, 28 inch inseam

LARGE: 30 inch static waist, 28.5 inch inseam

X-LARGE: 32 inch static waist, 29 inch inseam

XX LARGE: 34 inch static waist, 29.5 inseam



Sweatshirts:

Measurements based off a S/M, L/XL will grade up roughly 2 inches.


Chest: 50"
Length: 44"
Sleeve: 35.5"

Terms & Conditions

COVID-19 MAY CAUSE SHIPPING DELAYS WITH OUR CARRIERS. WE ARE NOT HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS.

​Orders will be shipped 7-10 days after purchase date unless it was a pre-order item, which then it will ship on the pre-order date listed on the product description. Please note, orders are not shipped over the weekend or U.S. holidays. Once processed you will receive a shipping confirmation email with your tracking information. It may take up to 24 hours for the tracking information to be updated.

Once an order has shipped, it is no longer in our control.​ If your order is lost or stolen after delivery we are not responsible. In the event of a lost or stolen package, please first reach out to the shipping carrier.

If you need to change or cancel an order before it has shipped please email ​shop@howdoyouwearthat.com with your order number.

Item can be returned within 15 days, unworn & unwashed for a full refund. After 15 days, item can be exchanged for store credit​ ONLY if item is unworn and unwashed​.

ALL SALE ITEMS ARE FINAL SALE.

If you would like to exchange an item from your order, please reach out to shop@howdoyouwearthat.com to simply return the original item for a refund or store credit. If we are unable to satisfy your exchange request, you can make a return for a full refund. If you are concerned about an item going out of stock in the meantime, we recommend placing the new order while your return is being processed.

If you have any problems with your order, such as damaged or missing items, or any other problems, please reach out to us within 48 hours of receiving your order. If you receive an incorrect item or an item that is damaged, please contact customer service immediately.

customer service: shop@howdoyouwearthat.com