After you place your order, we may require additional information in order to verify your identity and prevent fraud. We'll attempt to contact you if that is the case. If we're unable to get a response within 2 days, the order will be subject to cancellation.Orders will ship within 7 business days of their purchase date. Once processed, you'll receive an email confirmation with shipping and tracking information. Please note: it can take up to 24 hours for the tracking information to be updated.

Checkout+: To be eligible for lost/damaged package protection, select the Checkout+ option available at checkout. If you've opted in for Checkout+ and wish to submit a package claim, visit our Claims portal here.

For any other questions and concerns, email us at shop@howdoyouwearthat.com.